viva99 Platform Account Terms
We at viva99 operate our sportsbook and gaming platform under a clear set of terms that govern account creation, deposits, withdrawals, bonuses, and dispute resolution. These terms apply to all players who access our services through our website or mobile app. By creating an account on viva99, you agree to be bound by these terms, and you acknowledge that our services are available only where applicable law permits.
Our terms cover account eligibility, how we protect your funds, how our welcome offer and weekly cashback work, how you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and how you can withdraw your winnings. We also outline our dispute resolution process and explain your rights and responsibilities when you use viva99.
This page sets out the key terms. If you have specific questions, our support team is available via live chat, email, and phone in multiple languages.
Account Creation and Eligibility on viva99
To open an account on viva99, you must be of legal age to gamble in your jurisdiction. We do not verify age through a formal badge; instead, we require that you complete our registration form honestly and accurately. You must provide your full name, date of birth, email address, phone number, and physical address. We use this information to create your account, communicate with you, and comply with legal and financial reporting requirements.
Your account is personal and non-transferable. You may not share your login credentials with anyone else. You are responsible for all activity that occurs on your account, whether authorized by you or not. If you suspect unauthorized access, contact our support team immediately so we can secure your account.
We reserve the right to refuse or cancel any account if we believe the account violates our terms, poses a risk to our platform, or involves fraudulent or illegal activity. If we close your account, we will return any balance you hold within a reasonable timeframe, subject to any outstanding disputes or chargebacks.
Account verification is mandatory before withdrawal
Before you can withdraw funds from viva99, we require identity verification using your government ID and a selfie. This process typically completes within a few hours. We keep this data secure and use it only for account verification and compliance purposes.
Deposits and Withdrawal Terms on viva99
We at viva99 accept deposits from multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets are instant; bank transfers settle within one working day. We do not charge deposit fees on our platform; however, your payment provider may charge fees per their own terms.
Your minimum deposit threshold is set to be accessible to all players. Maximum deposits are capped to manage risk and protect your account. You can adjust your account preferences in your account settings at any time. Once you deposit, your balance updates immediately and is available for use on our sportsbook, live-dealer tables, and slots.
Withdrawals are returned to your original payment method. If you deposited via mobile banking, your withdrawals return to the same local payment account. We process withdrawal requests within one working day of approval. Before your first withdrawal, we verify your account using your ID and a selfie. Subsequent withdrawals are processed faster if your account is already verified. All withdrawals are subject to standard anti-money-laundering and fraud-prevention checks.
Welcome Offer and Bonus Terms
We offer a welcome bonus to new players who register and make a qualifying first deposit on viva99. The bonus is credited to your account upon deposit. We do not disclose a fixed bonus amount here; instead, the current bonus offer is displayed during registration and in your Promotions section. Bonus terms include a playthrough requirement—you must wager the bonus a certain number of times on eligible games before you can convert the bonus to real money and withdraw it.
Bonuses are subject to eligibility restrictions. Some bonuses apply to sportsbook wagers only; others apply to live-dealer or slots. Read the bonus terms in your Promotions section to confirm which games are eligible. Bonus funds that you do not play through within the promotion window (typically 30 days) expire and are forfeited.
We also run weekly cashback promotions. Each week (Monday to Sunday), we calculate your net loss across all games and credit a percentage back to your account. Your viva99 tier determines your cashback percentage—higher tiers earn better rates. Cashback is credited automatically every Monday morning and is available immediately for use or withdrawal.
Key takeaways on bonuses
- Welcome bonuses are credited upon deposit and require playthrough on eligible games.
- Weekly cashback is calculated on net loss and credited automatically each Monday.
- Tier status resets monthly and determines your cashback percentage.
- Bonus funds expire if not played through within the promotion window.
- All bonus terms are displayed in your Promotions section; read them carefully before claiming.
Tier Progression and Loyalty Rewards
Your viva99 tier is determined by your activity points each calendar month. Tier status (Bronze, Silver, Gold, Platinum, Diamond) resets on the first of each month. Higher tiers unlock better weekly cashback percentages, bonus multipliers, and tournament leaderboard access. There is no lifetime tier—you must earn fresh points each month to maintain or upgrade your tier.
Activity points are earned on all wagers placed on our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each rupiah wagered contributes points. Tier benefits are updated automatically when your new tier is calculated on the first day of each month.
Dispute Resolution and Player Rights
If you believe a transaction on your viva99 account is incorrect, or if you have a dispute with a settlement result, contact our support team with details. We investigate all disputes and respond within one working day. Most disputes are resolved by reviewing your transaction history and clarifying the rules that applied to your wager.
If we cannot resolve a dispute internally, we offer an escalation process. You can request a formal review from our dispute resolution team. This process takes up to five working days. Our decision is final and binding unless local law provides an appeal mechanism in your jurisdiction.
We at viva99 are committed to fair play. All our games and markets use certified random-number generators or live data feeds to ensure outcomes are genuine. Our sportsbook odds are set by professional traders. Our live-dealer games use multi-camera broadcast feeds from licensed studio providers.
Jurisdiction and Service Availability
Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online gambling is prohibited. Users are responsible for verifying that access and use of viva99 comply with their own jurisdiction's law. We recommend that you consult local legal advice if you are unsure whether viva99 is legal in your region.
If you access viva99 from a jurisdiction where it is not permitted, we reserve the right to suspend or close your account without notice. Any funds in your account will be returned to your original payment method within a reasonable timeframe.
Data Protection and Privacy
We collect your personal data (name, date of birth, address, email, phone, payment details) to operate your account, verify your identity, process deposits and withdrawals, and comply with legal reporting requirements. Your data is stored securely using encryption and access controls. We do not share your data with third parties except as required by law or to process your payments.
For full details on how we collect, use, and protect your data, please review our Privacy policyYou have the right to request a copy of your data, request corrections, and request deletion of your data where permitted by law.
Our Policy on Account Limits and Responsible Play
We at viva99 provide tools in your account settings that allow you to set limits on deposits, losses, and play time. These limits are entirely optional and are designed to help you manage your account according to your own preferences. You can adjust or remove these limits at any time by updating your account settings.
We do not use the phrase "Game Rules" or offer account controls tooling. However, if you believe your gaming activity has become problematic and you wish to pause your account temporarily, contact our support team and we can arrange a cooling-off period. We will not process your request for a cooling-off period if you have an active dispute or pending withdrawal.
Prohibited Activities and Account Closure
We prohibit the following on viva99: using automated bots or scripts to place wagers, sharing your account with multiple users, placing wagers on matches or events to which you have insider information, using promotional bonuses in a way that exploits their terms, or engaging in fraud or money laundering. If we detect any of these activities, we may close your account and forfeit any remaining balance.
We also reserve the right to close accounts that have not been used for extended periods (typically 12 months) or that pose compliance or security risks. Before closing an inactive account, we will attempt to contact you via email and phone to confirm your intentions.
Changes to These Terms
We may update these terms from time to time. Material changes will be communicated to you via email at least 30 days before they take effect. If you do not agree to the changes, you may close your account and request a withdrawal of your balance before the new terms take effect.
Contact and Support
If you have questions about these terms or about your account on viva99, contact our support team via live chat (available in your account), email, or phone. We operate in English and local languages. Response times during peak hours may be longer than usual, but we aim to respond to all inquiries within one working day. For legal or compliance questions, you can also reach our legal team via email—we will respond within five working days.
These terms are binding between you and viva99. If any provision is found to be unenforceable by a court of law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining terms will remain in full effect. These terms are governed by the law of the jurisdiction where viva99 operates, which is outside Indonesia; however, users in supported jurisdictions agree to submit to this governance framework.
Legal and Jurisdiction Information
Service availability
We at viva99 offer our sportsbook, live-dealer, and slots services only where applicable local law permits such activities. Our platform is not available in every jurisdiction, and we do not operate in regions where online gaming is prohibited or restricted. Service availability depends on your location at the time of access; we determine this based on IP address, payment method origin, and account registration details.
We do not name specific countries or territories as legal or illegal. Instead, we assess service eligibility on a case-by-case basis. If our system detects that you are accessing viva99 from a jurisdiction where we do not offer services, we will restrict your account access and, if you have funds, offer a withdrawal option. Your responsibility is to verify that your access complies with your own local law before using viva99.
Our services may be unavailable from time to time due to maintenance, technical issues, regulatory changes, or force majeure events. We do not guarantee uninterrupted access. We will notify you of any planned maintenance via email and in-app notifications. During unplanned outages, we will communicate updates via our website and support channels.
Account eligibility
Eligibility to open an account on viva99 depends on your compliance with applicable law in your jurisdiction. We require that you be of legal age to participate in gaming activities under the laws of your country. We do not impose a separate "" badge; instead, we rely on your declaration during registration that you meet your jurisdiction's age of majority.
If we discover that you have provided false information about your age or identity, we will close your account and forfeit any balance. You acknowledge that you are solely responsible for verifying your eligibility before registering. We do not verify age through government databases or third-party age-verification services; that responsibility falls to you.
Certain jurisdictions may impose additional eligibility criteria (such as residency or income thresholds). We do not enforce these criteria on behalf of governments; instead, you are responsible for confirming that you meet them. If you register knowing you do not meet your jurisdiction's eligibility criteria, you do so at your own risk, and we reserve the right to close your account and restrict access.
Local-law responsibility
We at viva99 are headquartered outside Indonesia and operate under the legal framework of the jurisdiction where our servers are located. However, we acknowledge that players may access viva99 from various locations, each with its own legal regime governing online gaming. We place the responsibility on you to verify that your access and use of viva99 comply with the law in your specific jurisdiction.
Specifically, you are responsible for confirming that online gambling is legal or decriminalized in your country, state, or region; that you meet any local age or residency requirements; and that you are not on any government exclusion list or subject to sanctions. We do not provide legal advice, and we do not assume liability if you use viva99 in a jurisdiction where doing so violates local law.
If you believe that accessing or using viva99 may violate your local law, we recommend that you consult legal counsel in your jurisdiction before proceeding. We operate on the basis that you have made an informed decision to use our services within the boundaries of your own jurisdiction's law.
Data and privacy scope
We collect and retain your personal data for the purpose of account creation, identity verification (KYC), payment processing, anti-money-laundering compliance, and fraud prevention. This data includes your full name, date of birth, national ID number (if required by your jurisdiction), residential address, email address, phone number, and payment details. We also collect transaction history, IP addresses, and device information to monitor account security and comply with legal reporting obligations.
Your data is encrypted and stored on secure servers. We do not share your data with third parties except as required by law, to process your payments, or to comply with court orders or regulatory inquiries. We retain your data for as long as your account is active and for a retention period after closure as required by anti-money-laundering regulations in our operating jurisdiction.
For full details on data collection, storage, retention, and your rights regarding your data, please review our Privacy policyYou have the right to request a copy of the personal data we hold about you, request corrections to inaccurate data, and request deletion of your data in certain circumstances. Requests should be directed to our support team or legal department; we will respond within 30 days.
Contact for legal inquiries
If you have legal questions, compliance concerns, or wish to submit a formal complaint, you may contact our legal department via email. We will acknowledge receipt of your inquiry within one working day and provide a substantive response within five working days, unless your inquiry requires additional investigation.
For urgent matters (such as account closure disputes or fraud reports), use our live support channel or phone support. Our multilingual support team is available to escalate your concern to our legal and compliance team. For disputes that cannot be resolved through our standard support process, we offer a formal dispute resolution procedure as outlined in our account terms.
We at viva99 are committed to operating transparently and in compliance with applicable law. If you believe we have violated your rights or breached our terms, you may file a formal complaint with our complaints team. Complaints should include details of the issue, your account ID, and the resolution you seek. We will investigate and respond within 15 working days.