viva99Privacy Policy

This page describes what we collect when you use viva99 and how we keep that data protected. Our privacy practices apply whenever you register an account, place a wager, access our live-dealer tables, play our slots, or withdraw funds. We collect personal information only for account verification, fraud prevention, regulatory compliance, and service delivery.

We at viva99 understand that your data security is paramount. We use industry-standard encryption to protect your account credentials, payment information, and transaction history. Our data processors—payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity verification vendors, and customer support platforms—are contractually bound to protect your information.

Read this policy carefully to understand our data practices, your rights, and how to contact us regarding privacy concerns.

What We Collect and Why

We collect personal information when you register a viva99 account. This includes your full name, email address, phone number, date of birth, and residential address. We collect this data to verify your identity, prevent fraud, and comply with legal and regulatory requirements in the jurisdictions where we operate.

When you deposit or withdraw funds, we record the payment method you use and transaction details. This includes the amount, date, time, and payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We retain this data to process withdrawals, reconcile accounts, and detect unauthorized activity.

When you place wagers or play our games, we log your activity. This includes the games you play, bet amounts, outcomes, and timestamps. We use this data to calculate your weekly cashback, determine your VIP tier, track your referral rewards, and settle your wagers accurately. We never use your activity data for marketing purposes without your explicit consent.

We may collect information about your device (device type, operating system, browser, IP address) to diagnose technical issues, prevent abuse, and improve viva99's security. We do not sell this data to third parties.

We use encryption for all viva99 account data

Your password, payment information, and personal details are encrypted in transit and at rest. We do not store unencrypted passwords; we store only a one-way hash that cannot be reversed to reveal your password.

Our Data Processors and Third Parties

We share your data with third-party processors only when necessary to provide viva99 services. These include:

  • Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment receive transaction details to process deposits and withdrawals.
  • Identity verification vendors: Third-party KYC providers verify your identity using your ID document and selfie.
  • Fraud detection services: We use third-party fraud detection tools to prevent unauthorized account access and money laundering.
  • Customer support platforms: Our support staff access your account history to assist with inquiries.
  • Analytics and game providers: Game developers (for slots, live dealer, sportsbook odds) receive only anonymized game outcome data.

All third-party processors are contractually required to protect your data and use it only for the specified purpose. We do not permit them to market to you or sell your data to other parties.

Data Retention and Storage Location

We retain your account data as long as your viva99 account is active and for a reasonable period afterward (typically two years) to resolve disputes, comply with regulations, and maintain audit trails. Payment transaction records are retained for at least five years per financial regulations.

Our servers may sit outside your jurisdiction. By registering a viva99 account, you consent to transfer of your data to our data centers. We apply the same security standards regardless of server location.

If you close your viva99 account, we retain anonymized activity data for statistical and fraud-prevention purposes. We delete or anonymize personally identifiable information within the timeframes specified in this policy, unless we are required by law to retain it longer.

Cookies and Tracking on Viva99

We use cookies to remember your login session, preferences, and account settings. Cookies are small files stored on your device that help us deliver a better experience—for example, remembering your language preference or that you're logged in.

Analytical cookies help us understand how viva99 is used. They track page views, button clicks, and session duration, but do not identify you personally. We use this data only to improve our platform performance and user experience. You can disable cookies in your browser settings, but doing so may limit your viva99 experience.

We do not use cookies to track your browsing outside viva99 or to create detailed behavioral profiles for resale.

Your Rights Regarding Data on Viva99

You have the right to access, correct, or delete your personal data subject to legal and operational constraints. If you wish to exercise these rights, contact our support team with your request. We respond to data access requests within ten business days.

You have the right to opt out of non-essential communications. If we send you email or SMS notifications about promotions, tournaments, or account updates, you can unsubscribe via the link in that message or by contacting our support team. We will not send you promotional messages after you opt out, though we may still send critical account or regulatory notices.

You may request deletion of your account, but note that we will retain transaction records and account history as required by law and for fraud prevention.

Key privacy points on viva99

  • We collect data only to verify identity, prevent fraud, and deliver services.
  • Payment processors and KYC vendors access only the data necessary for their function.
  • Passwords are encrypted one-way; we cannot see your password.
  • We retain account data during your account lifetime and for two years afterward.
  • Cookies track your session but not your behavior outside viva99.
  • You may request access, correction, or deletion of your data subject to legal requirements.

Security Practices and Your Account on Viva99

We use Transport Layer Security (TLS) encryption to protect data in transit between your device and our servers. All data stored on our servers is encrypted at rest. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

Your viva99 account is protected by your password. Choose a strong, unique password and do not share it with anyone. We strongly recommend enabling two-factor authentication if it is offered in your account settings. If you suspect unauthorized access, contact our support team immediately.

Legal and Regulatory Basis for Data Collection

We collect and process data under several legal bases: fulfillment of our contract with you (account services), compliance with legal obligations (KYC and anti-money-laundering regulations), prevention of fraud and abuse, and our legitimate business interest in maintaining a secure platform.

We collect data only to the extent necessary to provide viva99 services and comply with applicable law. We do not collect sensitive data (race, religion, health, biometric information) except where required by identity verification processes in your jurisdiction.

Updates to Our Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on viva99. Continued use of our platform after policy changes constitutes your acceptance of the updated terms.

Contact Us About Privacy on Viva99

If you have questions about our privacy practices, wish to exercise your data rights, or need to report a data breach, contact our support team via email or live chat. We respond to privacy inquiries within ten business days.

Our support team can assist you with account data access requests, clarify what information we hold, or help you update your contact details. For data deletion requests or complex privacy matters, we may require additional verification to confirm your identity.

This privacy policy is effective for all viva99 account holders in supported jurisdictions. Our practices comply with applicable data protection laws wherever we operate. If you have a dispute regarding our data handling, you may lodge a complaint with your local data protection authority.

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